Overview:
SNF Cloud is a purpose-built CRM application designed to enhance communication and operational efficiency between regional buildings and a main building. The platform simplifies the process of raising, managing, and fulfilling requirements through an intuitive ticketing system supported by Kanban and list views.
Core Features:
Regional Buildings:
Regional buildings can raise requirements seamlessly through SNF Cloud. Each raised requirement automatically generates a ticket, which is added to a Kanban board or list view. This ensures a structured workflow where all requests are visible and tracked in real-time. The platform also facilitates ongoing communication through an integrated mail thread, allowing regional buildings to stay updated on the status of their requests.Main Building:
The main building receives and manages all raised tickets via SNF Cloud. The platform provides a centralized board where the team can track ticket progress, update statuses, and execute processes to fulfill requirements efficiently. The integrated mail thread ensures direct communication with regional buildings, allowing for clarification and updates to streamline the resolution process.
Ticket Management:
Tickets in SNF Cloud transition through various stages—from creation to fulfillment—with status updates clearly visible on the board. This transparency enhances accountability and ensures that regional buildings remain informed throughout the process.
Conclusion:
SNF Cloud revolutionizes the interaction between regional and main buildings by offering a robust CRM platform tailored to their unique needs. With its automated ticketing system, real-time tracking, and integrated communication, SNF Cloud ensures that requirements are fulfilled efficiently and transparently, fostering better collaboration and operational excellence.